How long does it take to build and ship my light fixture?
Since each light fixture is hand made to order, we ask that you allow approximately 6 to 10 weeks for us to ship your order. Often your product might ship sooner. If you have a more urgent need, please call or email us and we will do our best to accommodate you. Please note that this does not include delivery times, which vary across the country. This shipping estimate only applies to new orders.
Do I have to pay sales tax?
What are the shipping charges?
What is your return policy / satisfaction guarantee?
Craftsman Outdoor Lighting is so confident in the quality of our workmanship and materials, that we guarantee you will be happy! If you are not satisfied with your light fixture for any reason, simply return it within 30 days for a exchange for equal or less value. If your item is damaged, please notify us and the shipping company immediately. If an error is made by us, we will pay the shipping cost. Otherwise, the shipping charges will not be refunded. Please note that custom designed fixtures not listed on our website are not refundable.
Do you do custom orders?
Yes, please email your inquiries to firstname.lastname@example.org.
How long have you been in business?
Is it difficult to install the light fixture, and what is included?
Can I get a samples of the metals and glass used before I decide?
Yes, for a nominal $20.00 charge (not including shipping), we will ship you a complete sample kit containing all of the metals and glass used in our lamps. The sample kit is highly recommended if you are unsure about your design choices.